Legal Agreement

pjko Terms and Conditions — Know the Rules Before You Play

These Terms and Conditions govern your use of the pjko platform. By registering an account or placing a bet, you agree to everything written here. Please read carefully — these rules exist to protect both you and the platform.

Last Updated: June 2025 Version 3.1

What These Terms Cover

A quick overview of the six main areas covered in pjko's Terms and Conditions.

Account Eligibility

You must be at least 18 years old to register on pjko. One account per person is permitted. Providing false information during registration is grounds for immediate account closure and forfeiture of any balance.

Deposits & Withdrawals

All deposits and withdrawals on pjko are processed through bKash, Nagad, and Rocket. Minimum deposit is ৳100. Withdrawals are processed to the same payment method used for the deposit. Processing times average under 3 minutes.

Bonus Terms

All bonuses on pjko come with wagering requirements that must be met before withdrawal. Bonus funds and real money funds are tracked separately. Attempting to abuse bonus offers will result in bonus cancellation and possible account review.

Game Rules & Fairness

All games on pjko use certified RNG systems. Game results are final once confirmed by the system. In the event of a technical error during a game round, pjko reserves the right to void the affected round and return the stake to the player's account.

Prohibited Conduct

Fraud, collusion, use of automated betting software, and any attempt to manipulate game outcomes are strictly prohibited on pjko. Violations result in permanent account suspension and forfeiture of all funds held in the account at the time of suspension.

Responsible Gaming

pjko provides deposit limits, session reminders, cooling-off periods, and self-exclusion tools. Players who self-exclude cannot reopen their account during the exclusion period under any circumstances. Full details are on the Responsible Gaming page.

1. Introduction

Welcome to pjko. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and pjko ("the Platform", "we", "us"). By accessing pjko, creating an account, making a deposit, or placing any bet, you confirm that you have read, understood, and agreed to these Terms in full.

pjko is an online betting and casino platform operated under a valid international gaming licence. The platform is designed to serve players in Bangladesh and operates in compliance with applicable international gaming regulations. These Terms are written in plain English so that every pjko member can understand their rights and obligations without needing a lawyer to explain them.

Important: If you do not agree with any part of these Terms, you must not use the pjko platform. Continued use of pjko after any update to these Terms constitutes acceptance of the revised version.

These Terms should be read alongside the pjko Privacy Policy and the Responsible Gaming policy, both of which form part of the overall agreement between you and pjko.

2. Eligibility

To register and use a pjko account, you must meet all of the following requirements:

  • You must be at least 18 years of age at the time of registration.
  • You must be a natural person — corporate accounts are not permitted on pjko.
  • You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by local law.
  • You must not be a current employee, contractor, or immediate family member of a pjko employee.
  • You must not have a previously suspended or permanently closed pjko account.

pjko reserves the right to request identity verification documents at any time. If you cannot verify your identity to pjko's satisfaction, your account may be suspended and withdrawals may be held pending verification. This is a standard anti-fraud and anti-money-laundering requirement, not a punitive measure.

Age Restriction: pjko strictly prohibits access by anyone under 18 years of age. If we have reason to believe an account is held by a minor, the account will be suspended immediately and all funds will be held pending investigation.

3. Account Rules

Each player is permitted to hold exactly one pjko account. Operating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is a violation of these Terms and will result in all associated accounts being suspended.

You are responsible for:

  • Keeping your pjko login credentials secure and confidential.
  • All activity that occurs under your account, whether or not you authorised it.
  • Notifying pjko immediately if you suspect unauthorised access to your account.
  • Ensuring that all personal information on your account is accurate and up to date.

pjko accounts are personal and non-transferable. You may not sell, transfer, or allow another person to use your pjko account. Doing so constitutes a breach of these Terms and may result in permanent account closure.

Account Security Tip: Enable two-factor authentication (2FA) on your pjko account for an additional layer of security. This is available in your account settings and takes less than two minutes to set up.

4. Deposits & Withdrawals

pjko supports deposits and withdrawals via bKash, Nagad, and Rocket — the three most widely used mobile money platforms in Bangladesh. All transactions are processed in Bangladeshi Taka (BDT). No foreign currency conversion fees are applied by pjko.

Key payment rules on pjko:

  • Minimum deposit: ৳100. There is no maximum deposit limit for standard accounts.
  • Minimum withdrawal: ৳200. Withdrawals below this amount will not be processed.
  • Withdrawals are paid to the same payment method used for the most recent deposit.
  • Withdrawal requests are typically processed within 3 minutes during normal operating hours.
  • pjko does not charge fees on deposits or withdrawals. Your mobile money provider may apply their own transaction fees.
  • Withdrawals may be delayed if your account has pending identity verification requirements.

pjko reserves the right to request supporting documentation before processing any withdrawal that triggers internal risk or compliance checks. This is a standard anti-money-laundering procedure and applies equally to all players regardless of account history.

Withdrawal Note: Bonus funds cannot be withdrawn directly. Only winnings generated from completed wagering requirements on bonus funds are eligible for withdrawal. Real money balances can be withdrawn at any time subject to the minimum withdrawal amount.

5. Bonuses & Promotions

pjko offers a range of bonuses and promotions including welcome bonuses, reload bonuses, cashback offers, and loyalty rewards. All bonuses are subject to the specific terms stated in the individual promotion, as well as the general bonus rules set out here.

  • All bonuses carry a wagering requirement that must be completed before any associated winnings can be withdrawn.
  • Wagering requirements are stated clearly in each bonus offer. The standard wagering requirement on pjko is 20x the bonus amount unless otherwise specified.
  • Bonuses expire if not used within the timeframe stated in the offer. Expired bonuses are removed from the account automatically.
  • Only one welcome bonus is available per player, per household, and per payment method.
  • pjko reserves the right to cancel any bonus if there is evidence of bonus abuse, including but not limited to: placing low-risk bets to clear wagering requirements, using multiple accounts to claim the same offer, or exploiting technical errors.
  • Cashback bonuses are calculated on net losses over the qualifying period and credited within 48 hours of the period ending.

pjko's bonus terms are intentionally written to be clear and straightforward. If you have any questions about a specific bonus offer before claiming it, contact the support team via live chat before activating the bonus.

6. Game Rules

All games available on pjko — including slots, live casino, sports betting, and crash games — are governed by their individual game rules in addition to these general Terms. In the event of a conflict between a game's specific rules and these Terms, the game-specific rules take precedence for that game only.

  • All slot and casino game outcomes are determined by certified Random Number Generator (RNG) systems that have been independently tested and verified.
  • Game results displayed on your screen are final once confirmed by the pjko server. Client-side display errors do not affect the official result recorded on the server.
  • In the event of a disconnection during a game round, the round will be completed automatically by the system. The result will be recorded and your account updated accordingly.
  • Sports betting results are determined by the official result of the relevant sporting event. pjko uses recognised official sources to confirm results.
  • In-play bets are accepted at pjko's discretion. pjko reserves the right to suspend in-play betting on any market at any time without notice.
  • Bets placed after an event has concluded — due to data feed delays or any other reason — will be voided and the stake returned.
Technical Errors: If a technical malfunction affects a game round on pjko, the affected round will be voided and the original stake returned to your account. pjko does not honour payouts generated as a result of a technical error.

7. Prohibited Conduct

The following actions are strictly prohibited on pjko. Engaging in any of these activities will result in immediate account suspension, permanent closure, and forfeiture of any balance held in the account at the time of the violation.

  • Using automated software, bots, scripts, or any other non-human means to place bets or interact with the platform.
  • Colluding with other players to gain an unfair advantage in any game, particularly live casino or poker variants.
  • Attempting to exploit software bugs, glitches, or errors for financial gain.
  • Using a VPN, proxy, or other IP-masking technology to circumvent geographic restrictions or account limitations.
  • Depositing funds obtained through fraudulent means, including stolen payment credentials.
  • Creating multiple accounts to claim bonuses more than once.
  • Engaging in any form of money laundering through the pjko platform.
  • Threatening, harassing, or abusing pjko staff or other players through any communication channel.

pjko actively monitors accounts for suspicious activity. If your account is flagged for investigation, it may be temporarily restricted while the review is conducted. pjko will notify you of any restriction placed on your account and the reason for it, unless doing so would compromise the investigation.

8. Privacy & Data

pjko collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms. By registering on pjko, you consent to the collection and use of your personal data as described in that policy.

  • pjko collects the personal information you provide during registration, including your name, date of birth, contact details, and payment information.
  • This data is used to operate your account, process transactions, verify your identity, and comply with legal obligations.
  • pjko does not sell your personal data to third parties for marketing purposes.
  • Data may be shared with payment processors, identity verification services, and regulatory authorities where required by law.
  • You have the right to request access to the personal data pjko holds about you. Submit requests to the support team via email.

9. Responsible Gaming

pjko is committed to promoting responsible gambling. The platform provides a range of tools to help players manage their gambling activity, all accessible directly from account settings.

  • Deposit Limits: Set daily, weekly, or monthly deposit limits on your account. Limits take effect immediately when reduced and after a 24-hour cooling period when increased.
  • Session Time Reminders: Set alerts to notify you when you have been playing for a specified period of time.
  • Cooling-Off Period: Temporarily suspend your account for a period of 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or place bets.
  • Self-Exclusion: Permanently close your account and block yourself from re-registering for a minimum period of 6 months. Self-exclusion requests are irreversible for the duration of the exclusion period.

If you believe your gambling has become a problem, pjko encourages you to use these tools immediately and to seek support. Full details are available on the Responsible Gaming page.

Self-Exclusion Notice: Once a self-exclusion is activated on your pjko account, it cannot be reversed before the exclusion period ends. Any attempt to circumvent a self-exclusion — including registering a new account — is a violation of these Terms.

10. Limitation of Liability

pjko provides the platform on an "as is" basis. While we work hard to maintain uptime and reliability, we cannot guarantee uninterrupted access to the platform at all times. pjko is not liable for losses arising from:

  • Platform downtime or technical interruptions beyond our reasonable control.
  • Delays in payment processing caused by third-party payment providers.
  • Losses resulting from a player's failure to secure their account credentials.
  • Decisions made by a player based on information displayed on the platform that was affected by a technical error.
  • Any indirect, consequential, or incidental losses arising from use of the pjko platform.

In all cases, pjko's maximum liability to any player is limited to the amount of real money funds held in that player's account at the time the claim arises. This limitation applies to the fullest extent permitted by applicable law.

11. Changes to These Terms

pjko reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, pjko will notify registered players via email or an in-platform notification.

Your continued use of pjko after the publication of updated Terms constitutes your acceptance of the revised version. If you do not agree with the updated Terms, you must stop using the platform and may request account closure by contacting the support team.

12. Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any policy, the pjko support team is available 24 hours a day, 7 days a week.

  • Live Chat: Available directly from the pjko platform after logging in. Average response time is under 2 minutes.
  • Email: [email protected] — for non-urgent queries, account issues, and formal complaints.
  • FAQ: Visit the FAQ page for answers to the most common questions about accounts, payments, and bonuses.

For formal complaints, pjko operates a structured complaints process. Submit your complaint in writing to [email protected] with the subject line "Formal Complaint". pjko will acknowledge your complaint within 24 hours and provide a full response within 5 business days.

Quick Links: For related policies, visit the Privacy Policy, Responsible Gaming, and FAQ pages.
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